Terms & Conditions
Please read this policy carefully before purchasing. By using our services, you agree to the terms below. For questions, contact our Billing Department before initiating any dispute.
All purchases made through Go Digital LLC — including digital products, services, licenses, subscriptions, add-ons, and one-time offerings — are considered final at the time of purchase.
Once a service is activated or delivered, no refunds will be issued. This applies to all of the following:
Refunds will not be issued for any of the following reasons:
- Change of mind or decision after purchase
- Not using the service after activation
- Preference for a competitor's offering
- Dissatisfaction without a verifiable technical issue
- Misunderstanding of service scope prior to purchase
- Incomplete onboarding initiated by the client
- Budget constraints or financial changes after purchase
- Business closure, rebranding, or shifting priorities after service activation
All services — including design, development, configuration, licensing, hosting, and marketing work — are considered delivered and accepted once the client receives credentials, files, access, deliverables, or a confirmation of completion.
If you do not respond within the stated review period, the delivery will be deemed accepted automatically. Delays caused by the client's failure to provide required information or approvals do not qualify for a refund.
A refund may be considered only if Go Digital LLC is unable to deliver the purchased service due to an internal error or system failure on our part, and the claim is submitted within the specified window to our Billing Department.
Approved refunds are processed within 7–15 business days. The following non-refundable fees will be deducted from any approved refund amount:
Refunds may be issued as Account Credit, Bank Transfer, or Mobile Financial Service depending on the original payment method.
Before initiating any payment dispute, clients must first contact our Billing Department and allow us a reasonable opportunity to resolve the concern.
Filing any of the following without prior notice constitutes a policy violation:
Unauthorized chargebacks will result in immediate service suspension, legal documentation submission, additional chargeback fees, and possible blacklisting.
The following actions are considered fraudulent and will result in immediate suspension, service termination, legal escalation, and blacklisting from future services:
- Providing false payment or identity information
- Unauthorized use of third-party payment methods
- Duplicate or false chargebacks
- Misrepresenting services received
- Any abuse of payment or dispute systems
Go Digital LLC is not responsible for any data loss resulting from service suspension, termination, chargeback, cancellation, or account closure.
Go Digital LLC reserves the right to suspend or terminate services without prior notice under the following conditions:
No refund will be issued upon suspension or termination due to any of the above violations.
Accounts suspended due to policy violations, chargebacks, or non-payment may be reactivated upon meeting the following conditions:
- Settlement of all outstanding dues
- Payment of a Reactivation Fee (minimum BDT 1,500)
- Payment of any applicable Chargeback and Processing Fees
- Written commitment of policy compliance going forward
Reactivation is at the sole discretion of Go Digital LLC and is not guaranteed.
Go Digital LLC shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our services — including but not limited to loss of data, loss of revenue, business interruption, or reputational damage.
Go Digital LLC reserves the right to update or modify this policy at any time without prior individual notice. Continued use of our services after any policy change constitutes your acceptance of the updated terms. The latest version is always available on our website.
Go Digital LLC holds final authority in all matters related to billing, refunds, dispute resolution, service delivery, account management, policy interpretation, and legal compliance.
Any attempt to circumvent this policy through false claims, identity misrepresentation, payment abuse, service abuse, or fraudulent disputes will be met with full legal action, financial recovery proceedings, and permanent account blacklisting.